Privacy Policy

This Privacy Policy explains how Crazy Luck Casino (the "Company," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our services through our website. We are committed to protecting your privacy and ensuring your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Scope and Controller

For the purposes of applicable data protection laws, Crazy Luck Casino acts as the data controller for the personal information we collect from you. Our registered address and operational hub for UK-facing services manage your data according to the standards set forth by the Information Commissioner’s Office (ICO).

Information We Collect

To provide you with a secure and enjoyable gaming experience, we collect various types of information, including:

Personal Identification Information

  • Full name, date of birth, and gender.
  • Contact details, including email address ([email protected]), physical address, and telephone number.
  • Identity verification documents as required by Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, such as government-issued IDs, utility bills, or bank statements.

Technical and Usage Data

  • IP address, device type, browser type, and operating system.
  • Log-in times, session duration, and page interactions.
  • Information collected via cookies and similar tracking technologies regarding your preferences and site navigation.

Financial and Transactional Information

  • Records of your deposits, withdrawals, and bonus claims.
  • Information regarding payment methods used, including card details (processed securely), e-wallet identifiers, or other region-specific banking methods available in the UK.

Regulatory and Responsible Gambling Data

  • Records related to self-exclusion, deposit limits, and session time limits.
  • Communications regarding account history and support inquiries.

How We Use Your Information

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To provide the gaming services you requested, process your transactions, and manage your account.
  • Legal Obligations: To comply with UK Gambling Commission (UKGC) licensing requirements, AML/KYC laws, and financial reporting obligations.
  • Legitimate Interests: To prevent fraud, ensure platform security, improve our services, and provide customer support.
  • Consent: Where you have explicitly opted in to receive marketing communications.

Disclosure of Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Third parties that assist us in payment processing, identity verification, data analytics, and customer support.
  • Regulatory Authorities: We may disclose information to the UK Gambling Commission, law enforcement agencies, or other bodies as required by law.
  • Fraud Prevention Agencies: To verify your identity and protect against financial crime.

All third parties are contractually obligated to protect your data in accordance with our standards and applicable UK law.

Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct inaccurate or incomplete data.
  • Right to Erasure: You may request that we delete your data, subject to our legal retention obligations.
  • Right to Restrict Processing: You may request that we limit how we use your data.
  • Right to Data Portability: You may request a machine-readable copy of your data.
  • Right to Object: You may object to the processing of your data based on legitimate interests or for direct marketing.

To exercise these rights, please contact our support team at [email protected].

Data Security

We employ industry-standard security measures, including SSL encryption and secure server infrastructure, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to your personal data is restricted to employees and contractors who have a legitimate business need to process such information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements. Under UK AML laws, we are required to retain certain records related to your account and transactions for at least five years after the closure of your account.

Responsible Gambling and Safety

We are dedicated to maintaining a safe gambling environment. In line with UKGC guidance, we monitor account activity to identify markers of potential gambling-related harm. If we identify such patterns, we may contact you to provide support or restrict account access.

If you or someone you know is struggling with gambling, help is available. We encourage users to utilize independent resources such as:

  • GamCare: Provides support, information, and counseling for anyone affected by gambling.
  • Gamblers Anonymous: Offers support groups and meetings.
  • National Gambling Helpline: Free, confidential help available 24/7.

Cookies

We use cookies to enhance your experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impact the functionality of the website.

Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. Significant changes will be communicated via email or through a notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer or our support team at:

Email: [email protected].

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).